Return, Exchange & Refund Policy

This Return, Exchange & Refund Policy applies to all purchases made through the Adabirfin online store (hereinafter referred to as “we,” “us,” or “our”). We are committed to providing a straightforward and efficient process for returns, exchanges, and refunds while ensuring a positive shopping experience for our customers.

1. Return & Exchange Eligibility Period

Customers may request a return or exchange within 28 days after the product has been delivered.

Requests submitted after the 28-day period may not be eligible for processing unless otherwise determined based on the specific circumstances of the order.

2. Situations Eligible for Return or Exchange

A return or exchange request may be accepted in the following situations:

  • The product arrives damaged or with visible defects;
  • The item has quality-related issues affecting normal use;
  • The product received differs substantially from the item ordered;
  • The wrong item, model, size, or quantity was delivered;
  • The product exhibits unusual odors or significant appearance issues;
  • The customer wishes to return or exchange the item without providing a specific reason.

To facilitate processing, customers are encouraged to retain all original packaging and accessories whenever possible.

3. How to Request a Return

To initiate a return, please contact our customer support team and provide:

  • Your order number;
  • Proof of payment or purchase confirmation;
  • A description of the issue or reason for return;
  • Supporting photos or videos, if applicable.

After reviewing the request, we will provide return authorization instructions and the designated return address.

For customer convenience, a return label is included with every shipment and is packaged together with the ordered product. When returning an item, please attach the provided return label to the outside of the package. If the label is lost or damaged, please contact customer support for assistance before shipping the item.

Once the returned merchandise is received, we will inspect it and confirm whether it meets the return requirements. Approved returns will proceed to refund processing.

4. Exchange Procedure

Customers requesting an exchange should follow the same contact process outlined above.

After the request has been approved, instructions for returning the original item will be provided.

Following receipt and inspection of the returned product, the replacement item will be prepared and shipped within 1–3 business days. A shipment confirmation will be sent once the replacement order has been dispatched.

5. Refund Timeline

After a return has been approved and processed, refunds will generally be issued within 2–3 business days.

The time required for the refunded amount to appear may vary depending on the financial institution or payment processing system involved.

6. Return Shipping Responsibility

Costs Covered by Us

We will cover applicable return shipping costs when:

  • The item is defective;
  • The item was damaged during delivery;
  • An incorrect product was shipped;
  • The product has a verified quality issue;
  • The received item does not match the order details.

Costs Covered by the Customer

For returns requested for personal preference or other non-product-related reasons, return shipping costs are the responsibility of the customer.

No additional restocking, administrative, or processing fees are charged for approved returns or exchanges.

7. Additional Information

Please ensure returned items are securely packaged to minimize the risk of damage during transit.

Products should only be returned to the address provided by our customer support team after approval of the request.

Incomplete order information, incorrect contact details, or missing documentation may delay processing times.

If unexpected shipping or logistical issues occur, we will make reasonable efforts to assist and keep customers informed throughout the process.

8. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Address: 34 High Rd, Gilbertville MA 01031, United States

E-mail: customer@adabirfin.com

Telephone：+1 (413) 834-3779

Opening hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (CTZ)